Key facts at a glance
Why real-estate teams choose Voqo over phone tag
| Capability | Voqo AI | Generic answering service | In-house receptionist |
|---|---|---|---|
| 24/7 coverage | ✅ Always on | ⚠️ Often business hours | ❌ Shifts/leave gaps |
| Listing awareness (Domain.com.au) | ✅ Reads listing facts | ❌ Script only | ⚠️ Manual copy/paste |
| Per-project routing & tags | ✅ Built-in | ⚠️ Limited | ✅ Possible, manual |
| Call summaries + transcripts to CRM | ✅ Automatic | ❌ Usually not | ⚠️ Manual notes |
| Cost predictability at scale | ✅ Usage credits | ⚠️ Per-minute fees | ❌ Salary + oncosts |
| Consistent compliance prompts | ✅ Scripted consent | ⚠️ Varies | ⚠️ Varies |
| Time to go live | Minutes | Days | Hiring cycles |
Who it’s for (with smart defaults)
- Maintenance triage with urgency detection
- Inspection time FAQs, application steps, rent payment info
- Routes emergency after-hours issues to on-call tradies or escalation line
- New enquiry capture with property matching
- Books call-backs and flags high-intent buyers
- Instant notes to CRM with key objections and timeline
- Qualifies briefs (budget, suburbs, timeline)
- Logs shortlist updates and sends follow-ups
- Tags by project/pipeline stage for reporting
How setup works (5 steps)
- 1
Connect a number (port your line or spin up a Voqo number).
- 2
Pick a persona (Jess/Oscar/Claire) + greeting.
- 3
Attach projects/listings (Domain.com.au preview or data feed).
- 4
Set routing & summaries (who gets what, and where in your CRM).
- 5
Go live (test call, confirm consent prompt, launch).
Typical go-live: under 30 minutes for a single office. Multi-project rollouts supported.
Questions this page answers
- What is an AI receptionist for Australian real estate?
- How does it work with Domain.com.au listings?
- How fast can we go live and route after-hours emergencies?
- How do summaries/transcripts reach our CRM?
- Is it better than an answering service or hiring?
- What about privacy/recording?
FAQs
How does it “know” our listings?
We connect a feed/preview of your active listings (Domain.com.au), so the agent can answer basics (price guide, inspections, key features) without typing. You control what’s in scope.
Will it misroute urgent maintenance?
It uses a short triage flow (water leaks, no power, security) to identify emergencies and follow your escalation path. You can customise the check-list and after-hours tree.
Where do the summaries and transcripts go?
Choose email, Slack, or your CRM. Each call includes a short summary, key details (caller, property, intent), and the full transcript.
Privacy and recording?
You can enable a consent prompt (“This call may be recorded…”) and a non-recorded mode. Summaries omit sensitive fields by default. Ask us for a DPA template.
What if the caller asks something the agent shouldn’t answer?
Set **guardrails**. For example: no pricing beyond what’s published, no tenancy advice, or always escalate valuation requests.
Can it transfer live calls to humans?
Yes—warm or cold transfer with a fallback voicemail and transcript.
Does it work with multiple projects or offices?
Yes—tag by project/office, route to the right team, and generate per-project reports.
What happens with spam or wrong numbers?
Spam is screened; wrong numbers are short-handled and summarised like any call.
Do we need new phone numbers?
No, but you can. Many customers keep their published numbers and route to Voqo.
How do we measure success?
Track: missed-call recovery rate, time-to-first-response, appointment set rate, per-project attribution, and call summary open rate.
Micro-demo: a perfect record
Subject: New sales enquiry – 14 Smith St, Carlton – Nina P.
Summary (52 words): First-home buyer, budget $1.2–$1.3m, wants Saturday inspection; asks about strata and parking. Prefers afternoon call-back; OK with email brochure.
Tags: Sales, Carlton, 14-Smith-St, Inspection
Transcript: [secure link]
Routed to: sales@agency.com (primary) + Slack #sales-leads (backup)