Success Stories
How Mrs Ding Captured 100% of their inbound opportunities with VOQO AI
How Mrs Ding Captured 100% of their inbound opportunities with VOQO AI
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"To be honest, we were skeptical at first as we weren’t sure about how AI would work in a resturant business like ours. However, since we implemented the AI agent, it has allowed us to capture so many online opportunities especially since we are always busy in person."
Mrs. Ding is a beloved Chinese restaurant located in the heart of Botany, renowned for its authentic dishes and warm hospitality. As a cornerstone of the local community, the restaurant has grown in popularity, attracting both online and walk-in customers. Offering a diverse menu for lunch and dinner, Mrs. Ding also provides a dedicated space for private events and celebrations.
With continued success, it became increasingly challenging for Mrs. Ding to qualify and manage incoming customer bookings and inquiries.
The restaurant expressed concerns over:
1. Their capacity to handle the high volume of calls while managing day-to-day activities like serving customers.
2. They often missed calls due to the busy environment, which they believed were lost opportunities for revenue and customer acquisition.
3. Operations became very stressful and chaotic during peak hours.
To address these challenges, Mrs. Ding decided to implement VOQO AI’s Voice Agent to alleviate stress and ensure all incoming calls were captured.
With VOQO's ability to automatically engage customers, Mrs. Ding was able to focus on daily operations while the AI Agent managed bookings and gathered information, sending all key insights and summaries directly to the company's inbox.
Within the first day of implementing the AI voice agent, we were able to capture a large group booking for more than 8 people, which would have otherwise been missed.
Mrs. Ding also takes a break from 2pm to 5pm to prepare for dinner service. With VOQO AI’s 24/7 functionality, any calls made during that time were engaged and captured instantly. This led to increased profit margins as well as a reduction in operational burden for Mrs. Ding, allowing the team to work more effectively.
The implementation of VOQO AI has transformed Mrs. Ding's operations and systems, allowing them to capture all opportunities via the phone while ensuring overall efficiency between managing online and in-person customers. By handling calls efficiently, managing reservations, and addressing all customer inquiries, VOQO AI has helped Mrs. Ding grow its customer base, increase revenue, and capitalize on all opportunities.
Mrs. Ding's success story demonstrates how VOQO AI can make a real difference in managing customer interactions, reducing missed opportunities, and freeing up staff to focus on delivering exceptional in-person service. If you’re ready to transform your business and provide a seamless experience for your customers, VOQO AI is here to help.
Contact Us Today: Learn how VOQO AI can help your business capture every opportunity, boost customer satisfaction, and increase revenue—just like Mrs. Ding!
