Success Stories
How Theeca Transformed Their Customer Experience with VOQO AI
How Theeca Transformed Their Customer Experience with VOQO AI
"The AI receptionist has streamlined the process of managing routine calls and addressing detailed enquiries. It's been a great time-saver, allowing us to focus on more critical tasks and improve overall efficiency in our day-to-day work."
Theeca is a vibrant café and restaurant located in the heart of Darlinghurst, Sydney. With over 10,000 social media followers and a devoted customer base, Theeca has been making waves in the local dining scene. Known for serving breakfast, lunch, and dinner, Theeca also features an event space perfect for private functions and gatherings.
As their popularity continues to rise, Theeca has ensured their customers are well taken care of. A dedicated customer service manager oversees incoming phone calls and coordinates table bookings through their efficient reservation system, ensuring guests enjoy a seamless dining experience.
With their continued success, Theeca has faced increasing difficulties in managing and qualifying incoming customer enquiries. Theeca has identified several critical pain points they've encountered:
1. The high volume of calls for generic questions that can easily be found on their website.
2. Missed calls during peak hours, especially in the mornings when customers call to reserve tables for brunch or inquire about the menu.
3. Inefficient use of staff time, resulting in loss of revenue-generating opportunities, such as event planning.
Theeca decided to implement VOQO AI’s phone agent to address these challenges and enhance their customer service experience. With our voice agent in place, Theeca is now able to:
VOQO AI's 24/7 call handling ensured that every customer who called Theeca received an immediate response. This resulted in:
Within the first week of onboarding, we handled 60 calls professionally and efficiently, which would have otherwise been missed due to their busy schedule. Opportunities were sent directly to the Customer Service Manager's inbox for review when she became available.
The implementation of VOQO AI has transformed Theeca Café's customer service operations, allowing them to provide consistent, high-quality experiences both over the phone and in person. By handling calls efficiently, managing reservations, and providing personalized interactions, VOQO AI has helped Theeca grow its customer base, increase revenue, and strengthen customer loyalty.
Theeca Café's success story demonstrates how VOQO AI can make a real difference in managing customer interactions, reducing missed opportunities, and freeing up staff to focus on delivering exceptional in-person service. Whether you're a bustling restaurant like Theeca or a professional seeking to improve your personal communication, VOQO AI is here to help.
Contact Us Today: Learn how VOQO AI can help your business or personal practice capture every opportunity, boost customer satisfaction, and increase revenue—just like Theeca Café!
