Intelligence Assist Scaled SME Support Without Scaling Their Team
Intelligence Assist Scaled SME Support Without Scaling Their Team
Our mission is to simplify AI adoption for SMEs. Voqo’s voice assistant has given me a streamlined, time-saving way to handle calls and enquiries, making the whole process smoother and more manageable.
The Challenge
As an AI consultancy focused on SMEs, Intelligence Assist needed to handle frequent inbound calls and enquiries across many small-business clients, without slowing down delivery. Manual triage and follow-ups created bottlenecks for a lean team and reduced capacity to support more SMEs effectively.
The Solution
Voqo’s voice assistant became Intelligence Assist’s first-line call handler—capturing and qualifying enquiries, routing to the right next step, and providing clear summaries. This streamlined internal workflows, reduced manual effort for consultants, and ensured every SME enquiry received a fast, consistent response.
The Results
- Noticeable time savings for consultants through automated call handling
- Consistent, professional responses for every SME enquiry, 24/7
- Improved operational manageability and smoother onboarding for SMEs
- More capacity to support additional SME clients without adding headcount
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